It just keeps searching but does not find it. It moves to another window where it says it is searching for the CD. Instructions say to make sure the Dell Installation CD is in Drive D, then click Next. Sometimes a box opens that says the computer has detected new hardware - Dell Photo All-In-One Printer 964. In that case, I open My Computer then Right click on D Drive (which shows the Dell CD). Sometimes I place the CD in the D Drive and nothing happens. In the past this action would start the Printer Installation process. Sometimes it will open the Installation Box (Sometimes it does not).where I can choose to Install for a Personal Computer or a Network Computer. I have had this CD for 6 years and have used it to re-install printer before. I tried to re-install Dell Printer 964 using the Drivers and Utilities CD: Dell Photo All-In-One Printer 964 CD that came with my computer. I uninstalled Dell Printer 964 using Change or Remove Programs. My printer was running fine, but scanning was not working right. I have a Dell Dimension E310 and a Dell Photo All-In-One Printer 964. This package supports the following driver models:Dell Photo AIO Printer 964.
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